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Malgorzata
Newbie

Hi. Why my bill its now 46 pounds

Whywhy did my direct debit increase by 20 pounds

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Malgorzata 

End of your 12 month discount? 

Call the broadband team to renew and get a new deal. Make sure to be signed in to get the number.

https://help.nowtv.com/get-in-touch/now-broadband-calls/renewing-my-contract

FYI that I do not work for NOW, just a NOW customer trying to help
chilli2
Elite

Why did it increase, as above: end of a discount period/minimum term offer.

And as  you failed to check your emails or keep track on your subscriptions and the end dates of any discount periods/offers this has come as a surprise to you.

 If you didnt receive an email then it could have gone into your emails Spam folder, again you should check this and ensure it is correctly set up, or your email address that you provided when you signed up is out of date as you have failed to keep your details up to date