14-05-2021 19:27
Cannot find anywhere to cancel my membership. It does not give me the option on any page I visit. I have the sports package. Tried on both web and via TV itself. Please advise.
Thanks
Solved! Go to Solution.
14-05-2021 19:47
Hi @Anonymous User
On the NOW Stick, from the main NOW Home Screen page on your television, navigate to the bottom grid horizontal row on your TV screen, then navigate along the bottom of the horizontal grid until you reach the My Account tile box to click on.
If you haven't logged out of the NOW Stick under the My Account section it should show what login account details you used.
14-05-2021 19:30
Hi @Anonymous User
Was it a Day Sports Membership or a month Sports Membership ?
Where the Day Sports Membership is self cancelling, hence the reason you can't find the cancel button under My Account > My Membership whilst logged in on here.
14-05-2021 19:32
14-05-2021 19:36 - edited 14-05-2021 19:40
Hi @Anonymous User
I am assuming it's a full blown month sports membership and not a Mobile Sports freebie membership that came with a Day Sports Pass offer ?
If there is nothing showing under My Account > My Membership whilst signed in on here, then is there any chance you have more than one account ?
Go to the playback devices that you been recently watching NOW Sports on and under My Account on the NOW playback App you will find the email address / username that you have logged into to make sure the NOW login account all matches when attempting to cancel your Membership whilst on the NOW website.
14-05-2021 19:44
14-05-2021 19:47
Hi @Anonymous User
On the NOW Stick, from the main NOW Home Screen page on your television, navigate to the bottom grid horizontal row on your TV screen, then navigate along the bottom of the horizontal grid until you reach the My Account tile box to click on.
If you haven't logged out of the NOW Stick under the My Account section it should show what login account details you used.
14-05-2021 19:52
14-05-2021 19:53
Hi @Anonymous User
I am guessing you found it ?
Does the email address match the email address you be using to check your online NOW account to cancel your Membership ?
14-05-2021 19:55
Hi @Anonymous User
No need to leave any feedback, just give me a thumbs up on my posts and accept my post which was most helpful has an accepted solution (which you have already done thanks 👍).
07-06-2021 9:54
I don’t have a now stick, trying to cancel account from iPad.. keeps sending me round in circles, very frustrating..