To ask a stupid question, are you trying to cancel via the app or on the website?
The link provided does not work. It just takes you into a loop of contacting options and back to the main page without the option to actually cancel or contact anyone.
Can you explain what link your talking about.
The link I provided was
And this shows a box where you get to go and manage your memberships.
Are you going into your memberships to manage the account?