cancel
Showing results for 
Search instead for 
Did you mean: 
syk
Newbie

Still being charged after cancelling my subscription

 

Hi,

 

I actually cancelled my trial now subscription on April 17th, same day when I joined the trial subscription for the Now tv. But today again am being charges 9.99£ for the subscription.

This is absolutely rip off and cheating from a customer when one has already cancelled and received email on the cancellation of the Now TV service but am still being charge today. I tried contacting customer care but there is no way to contact them.

 

Could you initiate my refund of 9.99£ which was charged illegally for the service which I already cancelled on April 17, 2022 and received email confirming the cancellation of the subscription and last day of using it was Sunday 24th April, 2022.

 

Regards,
Syd

1 Reply
gavs82008
Legend 5
Legend 5

@syk 

Was this £9.99 for the same membership?

 

To get a refund you’ll need to contact NOW directly.

 

Jump onto live chat by clicking “chat online” within the green box. Don’t click “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

Alternatively you can send an email to support using the address in the below picture.

F5352345-A20C-4EAD-94C2-7B5119ACA795.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help