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Still being charged after cancelling my subscription




I actually cancelled my trial now subscription on April 17th, same day when I joined the trial subscription for the Now tv. But today again am being charges 9.99£ for the subscription.

This is absolutely rip off and cheating from a customer when one has already cancelled and received email on the cancellation of the Now TV service but am still being charge today. I tried contacting customer care but there is no way to contact them.


Could you initiate my refund of 9.99£ which was charged illegally for the service which I already cancelled on April 17, 2022 and received email confirming the cancellation of the subscription and last day of using it was Sunday 24th April, 2022.



1 Reply
Legend 5
Legend 5


Was this £9.99 for the same membership?


To get a refund you’ll need to contact NOW directly.


Jump onto live chat by clicking “chat online” within the green box. Don’t click “get help quicker” as this is a bot.

Alternatively you can send an email to support using the address in the below picture.


FYI that I do not work for NOW, just a NOW customer trying to help