30-11-2015 2:14
Solved! Go to Solution.
09-12-2015 15:34
Hi @Anonymous User
Thanks for your post and sorry about the delayed reply.
Have you been able to sort it out yet?
Let us know if not, we'll get this looked into.
Birgit
NOW TV Team
23-12-2016 20:14
26-12-2016 22:53
I have been attempting to cancel my entertainment subscription, i follow the instructions but to no avail. Every time I go to my passes it says start 14 day trial, there is no sign of a cancel subscription button.
26-12-2016 23:14 - edited 26-12-2016 23:15
Hello @Anonymous User.
That is very odd.
Are you sure you are logged into the correct account?
You can always see if live chat can cancel it for you.
http://help.nowtv.com/article/NOW-TV-Entertainment-Month-Pass
Click the link and click the green contact us button at the bottom. Then select "live chat".
Best on a PC/Mac.
Hours are 8am-Midnight.
17-02-2017 1:36
17-02-2017 8:13
17-02-2017 13:37
17-02-2017 13:41
Hi @Anonymous User,
Unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone. The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.
Cheers
17-03-2017 10:38
17-03-2017 11:26
@Anonymous User Hey there! 🙂
You will still get your 14 days. 😉
17-03-2017 11:26 - edited 17-03-2017 11:30
Hi @Anonymous User,
All free-trials run for their full duration, even if they are officially cancelled after the first day.
Cheers
Edit: As you can see your topic has been moved out of the Forum Info & Off-Topic Chat sub-section and into this more appropriate sub-section 😉