Cancellation

[Anonymous User]

I would like to cancel my now tv  subscription but can't seem to do it

[Anonymous User · Accepted solution]

@Anonymous User

Go to My Account/My passes where one can cancel.

Best done from PC or Laptop

[Anonymous User]

When i go to the 'passes' section to cancel, it wants me to input my card details before it will take me any further.

You already have these as you are taking money from that account, so why do i need to input them again to cancel?

[SeeMoreDigital]

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@Anonymous User wrote:

When i go to the 'passes' section to cancel, it wants me to input my card details before it will take me any further.

You already have these as you are taking money from that account, so why do i need to input them again to cancel?

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Hi @Anonymous User,

This is the classic indication that you have not logged into your 'active' NOW TV account... ie: the same account as your NOW TV playback device!

[schnapps]

@Anonymous User

If you are trying to cancel your pass and it's asking for your bank card details then you have used an older username that is inactive, have you used any other usernames or Sky id ?

Check all correspondence in your email inbox, spam folders or deleted folders if you have used other usernames on your card. 

If so, go back into My Account  > My Passes with your other usernames to cancel your passes.

[Anonymous User]

@Anonymous User Hi Katrina, 

Sorry to know that the cancellation option is not listed for your account 😞 

Looks like you have logged in to duplicate account which is incomplete and prompting for card details.

I have sent an email to you requesting for more details, please check inbox / spam folder and get back to me. I will assist you further with this.

Thanks,

Ruchira. 

[Anonymous User]

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@Anonymous User wrote:

@Anonymous User

Go to My Account/My passes where one can cancel.

Best done from PC or Laptop

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Starting.   My. Account.  bUT. Not.  Ordered

[Anonymous User]

I want to deactivate my account please thank you

[Anonymous User]

I have read several threads about cancellation issues and none of them helps me.

I do go to my passes and there, there is a list of all passes available. there is no cancelling button anywhere. Some of the passes have an active button for a free trial and some have an active button to buy.

There is no chat room anywhere either, as some users stated.Hence that I resource to writing here.

Anyone knows where the cancellation button actually is?

[Andy]

@Anonymous User

Welcome to the forum. Sounds like the username you've logged in with doesn't have any active passes on it, so the charges are likely to be coming from a different account you've used in the past. Try logging in with any other usernames you have and checking again.

If you don't think you have any other accounts then to get to live chat, go to the following help page and choose the live chat option.


https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

[Anonymous User]

thanks for your help. I do not have any other pass. I shall go to the chat

Regards

[Anonymous User]

That does not work u try dipping every month

i cancelled 5 times yet u still dip EVERY month

i have asked u to delete my account details 3  times yet you still tryed AGAIN today

i have to remove all money paid into bank instantly

can i speak to a real person pls??? How?

[Anonymous User]

It took a payment from me yesterday and i was ment to cancel it is there anyway i can get a refund 

[Andy]

@Anonymous User Welcome to the forum. Probably best to pop onto live chat, explain what's happened and see if they can give you a refund. To get to live chat, go to the following help page and choose the live chat option.

https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

In future if you want to cancel a pass it's best to do it in plenty of time before the pass ends (you don't need to wait until the last minute as the pass will still carry on until the end after it's cancelled).

[Anonymous User]

Me too, cancelled online two months ago but still taking out of my bank. Cannot find a way of contacting customer services, I just want to speak to someone but no telephone number anywhere!!! 

[Anonymous User]

I want to cancel my my entertainment pass before im charged for a full month, but wont let me because its waiting to collect a payment 

[Anonymous User]

Dear Sir or madden 

I would like to cancel my now tv

[Anonymous User]

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Would like to cancel my now v

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@Anonymous User wrote:

@Anonymous User

Go to My Account/My passes where one can cancel.

Best done from PC or Laptop

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 I don’t have a pc

[schnapps]

Hi @Anonymous User

If using a smart phone or tablet, click on My Account or the person symbol towards the top right of your screen and on the drop down menu select Passes & Vouchers.

Then you need to cancel each active pass on your account separately by clicking on the cancel button and follow the step by step on screen instructions until you get the green thumbs up message.

Take a screen shot and hopefully you will receive an email confirmation from nowtv that you have cancelled a pass.

[Anonymous User]

trying cancel my prescription and it keeps failing and you keep taking money out of my account so frustrating

[Anonymous User]

I need to cancel now TV and my card payment how do I get of them