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Account & Billing

Discussions

NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
  • 8935 Views
  • 0 replies
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Moving home question

HelloI'm moving out of my flat into my partners home she already has broadband & phone services in place so I do not need to transfer my services. I have about 3 months left of my 12 month contract. Will I have to pay early termination fees and who d...

Price Rise

Signed for £24 which is good value for money on a 1 year contract. After a very short time the prise increased by £3.50, which makes the deal very poor deal. I have read that this is the first price rise in three years and I understand that prices in...

Well59 by Newbie
  • 472 Views
  • 3 replies
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Charged

Can someone help it's come to my notice that I have payments coming out of my bank account from now tv but I don't have an account with them. it looks like this has been going on for some time how the hell do it get in touch with them? 

Overcharged Monthly Subscription

I started a NOW broadband deal in May paying £20 per month for 12 months and then increasing to £25 year two. The July payment has been taken at £23.50 - why have I been overcharged ?

PhilO1 by Newbie
  • 1017 Views
  • 7 replies
  • 1 thanks

I tried to cancel by subscription but...

Another payment was taken, so I cancelled again, I can't remember now how. But I now read I am on a minimum 6 month contract, so althugh I cancelled it will continue for 6 months. Can anyone explain what's going on? All I wanted was to watch Successi...

Monthly payment

Hi Why has the monthly payment changed? Until now I paid £22 and this is also in the contract, but now I paid £25.50. Thank you for your help

Viki by Advocate
  • 749 Views
  • 4 replies
  • 2 thanks

Wifi billing

They're trying to charge me £25.50 every 2 weeks for my WiFi when it's only meant to be £22 a month? So confused