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Anonymous User
Not applicable

Cancel a free trial pass

My wife made the mistake of taking a free 7 day kids pass to entertain our kids over a week of the school holidays.

The day before expiry (as it was a free pass after all) we tried to cancel the pass by logging into our Now
TV account, but this part of the now TV website was not working, so we couldn't cancel the pass.

Long story short we have been trying ever since to contact NowTV to cancel and to say we do not want this pass and simply cannot afford it, but they seem impossible to get through to as clearly they have no desire to peak with cancelling cuistomers!

We cancelled the mandate with our bank, however keep getting emails from NowTV saying the payment is failing and every time we try again to see if we can access the page in our account to cancel it formally and every time it tells us 'Its taking too long and to try refreshing our browser. This message comes up instantly though. We have tried on different browsers, differnt computers and every time the same.

We have tried emailing Now TV, have tried finding a customer services telephone number which seemingly does not exist.

My wife did after an hour of hunting around find an email address to email about this issue, but now after several weeks and no response we can only assume this has been ignored.

My advice is to never take a free pass and we have been cautioning people regarding this NowTV practice ever since.


1 Reply

@Anonymous User 


Gaming NowTV passes takes skill and knowhow 😛


She should have cancelled it straight away; you would still have got your free 7-day baby-sitter.


On about the sixth day, NowTV start preparing to take the money for the continuing service, and you can’t cancel while this is going on.


You also can’t cancel while your payments are in arrears, as they now are,


To get this sorted, get onto Live Chat:-


Get in Touch (all the options, and the best place to start):-


On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.


 Live Chat and Send Us a Message:-


On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.



Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.