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Help
Anonymous User
Not applicable
‎13-08-2019 16:38

charged

On my bank statement,  I've been charged 10p for asking for help is that right

0
1 Reply
schnapps
Legend 5
Legend 5
‎13-08-2019 16:46

Hi @Anonymous User 

 

Sounds to me it's the NowTV authentication process when checking your bank card when creating & setting up a NowTV account and not related to asking for help.

 

Out of curiosity what method did you use when seeking help from NowTV ?

 

There is a section about the 10p charge which is credited back on your card in this help article linked below.

 

https://help.nowtv.com/article/why-wasnt-my-payment-authorised

 

 

 

 

 

 

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