Trial Refund

[okikiola]

 I signed up for the Now TV trial and attempted to cancel the membership, but was unsuccessful. I've been charged multiple times despite reaching out for assistance. Even when speaking with someone, they couldn't locate my account. I'm requesting a refund as the communication for support has been inadequate. Despite trying all avenues and documenting conversations via email, I couldn't get through. After numerous attempts, I finally managed to cancel, but I've been charged over £40. Can this issue be addressed promptly for a refund?

[gavs82008]

@okikiola 

Two things, staff don't come on here to deal with account issues. See this link for the purpose of the forum.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Secondly, there are NO straight up free trials for signing up with. The only exceptions are boost and cinema memberships when you take out one of the offers on this page.
https://www.nowtv.com/offers
Even then all those offers are 6 month minimum terms. 

You need to go back and speak with staff via live chat to sort anything out. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership