05-10-2020 15:25
I am trying to cancel subscription and have found this is not possible.
Nothing works!
You can cancel the passes but not the account.
SO MUCH FOR CANCEL WHENEVER YOU WANT!
Is this a scam?
I have no option but approach trading standards as this is the most flustrating site I have ever come across.
Please don't advise cancel website or help line as they don't work.
NOW PLEASE CANCEL MY SUBSCRIPTION!!!
05-10-2020 15:50
Hi @Anonymous User
If you're a TV customer the passes are all you need to cancel as they are what you pay for - with those canceled there's nothing you'll be charged for on the account.
Or are you trying to cancel a broadband account?
Thanks
Simon
Community manager
05-10-2020 16:23
Wrong
You can cancel your passes but the monthly TV box subsciption is a seperate payment.
Please fact check because I have cancelled the passes but still being charged subscription?
11-10-2020 20:10
@Anonymous User
Check this link out
https://help.nowtv.com/article/cancelled-now-tv-but-still-being-charged
Then use this link to fill in an incorrect charge form.
https://account.nowtv.com/payments/query/incorrect-charge
11-10-2020 19:52
Hi I have recently cancelled my passes can anyone tell me how to remove my card details pls
12-10-2020 13:39
I have had the same problem, logged onto mine 5th September expecting to cancel Sky Sports and found I had no active passes.
2nd October, charged for sky sports pass, log backon again, no active passes to cancel.
Notice the 2nd time I was being directed to NowTV 'ie' instead of 'uk', but why? I work In IT and I though I bet it is because I am restricted the privacy options, which it was.
Enabled all privacy options and then I am re directed to 'uk' and my active passes are displayed so I can cancel them,.
This is a bug with the privacy options not been correctly tested with the code for the correct user journey, I am an open complaint awaiting a reply from customer services, as yet they are unaware of the above detail as it was raised before I did the root cause analysis.