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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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  • 2 thanks

Account issues

My son has a now tv account and would like to add and delete some passes. His email account has been locked and he can’t access it anymore. We’ve tried and tried with BT to get it fixed but they can’t do it. In order to access his now tv account he n...

Unexpected charge

I've just been charged for the entertainment pack which I never purchased, I received an email confirming "my" purchase and immediately went to my account to cancel it. I wasn't offered a refund as stated in the 14 day cooling off period. As this pac...

Changing payment details

I have been trying for the last 2 days to update my card details on my account, however every time I press the "payment details" link it takes me straight back to the homepage. Is there any way round this or is this a problem with the website?

Gangs of london

I want to watch gangs of London.  I have been paying for months 9.99.  Have managed to reset password, input details and it’s still asking me to start a free trial today .. 

Payment not taken

Hi, my monthly payment was meant to be taken today but it has not left my bank. Any help as to why would be great. Thankyou. 


Hi, I signed up for a free trial of now tv. After I did I logged in and it was showing as no active passes, they've since taken payment of 11.99, 8.99 and 3.00 the main issue I have is I can't even cancel them as apparently I dont have any passes. No...

Resolved! Trial period

Hello. I am on a free trial till 18th.May. Does that entitle me to watch a programme on the Entertainment ssction, ({'ll Be Me Glen Campbell) as well as Cinema?Regards.    evan

Resolved! Devices

Every time I try to remove a particular device on from my account, that device can still access And use my nowtv, despite it being removed. Any idea on why this is and what I can do about it? Thank you!