18-11-2019 23:43
hi i'm new to NOW TV i am unable to set up a parentel PIN i go to the settings area but i am asked for my password i enter it but nothing happens
Solved! Go to Solution.
20-11-2019 22:56 - edited 20-11-2019 22:57
@Anonymous User
Open NowTV on a browser, Sign In, go to My Account/Settings & PINs. Click the little downward arrow under Parental PIN, ignoring all other options on that page.
It should open like this:-
whereupon you click Turn On, and get this:-
Try this. If it fails, where and how does it fail?
If it just does nothing, try a different browser, as per:-
<If you can’t access this and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may be what is preventing the Parental PIN window from appearing>
20-11-2019 8:55 - edited 20-11-2019 9:08
Hi @Anonymous User
On what device are you trying to set this up?
Not every device allows every setting under ‘My Account’, though that is where it will be if it is present. You may have to scroll right down the NowTV options, below the Movies and TV thumbnails, to find it though.
If you say what device you are trying this on, I can maybe tell you if it does it or not, and where to look. As long as it’s not a games console; I don’t have any of those.
For the widest choice of Setting options, though, try NowTV in a browser on a laptop, PC or Mac, you may own.
20-11-2019 12:41
hi i'm accessing the service on a laptop
20-11-2019 22:56 - edited 20-11-2019 22:57
@Anonymous User
Open NowTV on a browser, Sign In, go to My Account/Settings & PINs. Click the little downward arrow under Parental PIN, ignoring all other options on that page.
It should open like this:-
whereupon you click Turn On, and get this:-
Try this. If it fails, where and how does it fail?
If it just does nothing, try a different browser, as per:-
<If you can’t access this and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may be what is preventing the Parental PIN window from appearing>
20-11-2019 9:04 - edited 20-11-2019 9:07
Involuntary duplicate - please ignore.