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Dan22341
Mentor

Can't set up Now TV Parentel PIN

hi i'm new to NOW TV i am unable to set up a parentel PIN i go to the settings area but i am asked for my password i enter it but nothing happens

1 Solution
RoyB
Legend

@Dan22341 

 

Open NowTV on a browser, Sign In, go to My Account/Settings & PINs. Click the little downward arrow under Parental PIN, ignoring all other options on that page.

 

It should open like this:-

 

0800AB3C-BE68-4015-A88D-9471164C0DD4.png

 
whereupon you click Turn On, and get this:-

 

BBEE268B-51FE-420F-ABB7-84E407108A57.png

 

 Try this. If it fails, where and how does it fail?

 

If it just does nothing, try a different browser, as per:-

 

<If you can’t access this and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may be what is preventing  the Parental PIN window from appearing>

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.

View solution in original post

4 Replies
RoyB
Legend

Hi @Dan22341 

 

On what device are you trying to set this up?

 

Not every device allows every setting under ‘My Account’, though that is where it will be if it is present. You may have to scroll right down the NowTV options, below the Movies and TV thumbnails, to find it though.

 

If you say what device you are trying this on, I can maybe tell you if it does it or not, and where to look. As long as it’s not a games console; I don’t have any of those.

 

For the widest choice of Setting options, though, try NowTV in a browser on a laptop, PC or Mac, you may own.

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
Dan22341
Mentor

hi i'm accessing the service on a laptop

RoyB
Legend

@Dan22341 

 

Open NowTV on a browser, Sign In, go to My Account/Settings & PINs. Click the little downward arrow under Parental PIN, ignoring all other options on that page.

 

It should open like this:-

 

0800AB3C-BE68-4015-A88D-9471164C0DD4.png

 
whereupon you click Turn On, and get this:-

 

BBEE268B-51FE-420F-ABB7-84E407108A57.png

 

 Try this. If it fails, where and how does it fail?

 

If it just does nothing, try a different browser, as per:-

 

<If you can’t access this and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may be what is preventing  the Parental PIN window from appearing>

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
RoyB
Legend

Involuntary duplicate - please ignore.

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.