how come I am repeatedly asked for parental PIN, despite the setting switched OFF
I watch Now TV via a BT Box, how come I am repeatedly asked for parental PIN, despite the setting switched OFF?
When trying to binge watch a TV series, I am asked for the PIN EVERY SINGLE EPISODE.. the setting is off, parental controls OFF .. how come these fail to work?
It doesn't matter what time this is.. midday or midnight, same same
Solved! Go to Solution.
Yes, the general takeaway with BT TV at the moment seems to be that the new Pro Box is a bit buggy, and while it improves on the older YouView boxes in a number of ways, notably Freeview over IP, what everybody wants is that they should be able to make a recording on a box, and then watch it somewhere else in the house, and the Pro box doesn’t address this.
(The reason we have two YouView boxes and record everything on both, to cover both rooms where we might want to watch something later).
And Sky Glass is now priced comparably to BT TV, with the only issue being that you can’t really record on it, and it’s otherwise rather more advanced.
It will be very interesting to see what form the switch to EE is going to take.
Right now, I’m happy with the bare-bones Now service, and don’t need anybody else trying to build a ‘Sky Light’ on it.
Is your billing for NOW paid for via BT? As you will be able to get phone support unlike with NOW.
All I can suggest is to try unplugging the box and router for a few minutes. Which might kick things back in sync for your PIN.
Are are trying to switch off the Parental pin on your NOW online account under Settings & Pins ?
If so on the Youview box you need to do it directly from the Youview box itself and not via NOW online.
If you have done it already directly on the BT Youview box, then please ignore my post.
BT telephone support has the great advantage that there actually is some for users of Now via BT, but it can be patchy.
For impeccable support, usually, post in the BT Community, as here:-
Health warning though: the care and attention lavished by BT staffers on the issues posted there is likely to make any user of the Now Community burst into tears 😛
yes I tried the BT Community first, BT support seem to be a one-trick pony; whatever the question, their answer seems to be a factory reset on the BT Box.. it fixes nothing, but they get rid of the caller. The BT community is better than that, but they did firmly point the finger at the NOW app and settings not working