Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎05-11-2021 10:05

Apps on smartphone not working since joining NOW broadband

Hi there!

 

Just switched to NOW Broadband. Connection works fine when browsing the net on both laptop and mobile, but many apps on my Android phone will now not open connected to NOW Broadband.

 

Why could this be? Are there any security or parental settings that would affect certain apps? I've searched around the site and can't find any. I don't want to keep turning my connection on and off on my mobile just so I can connect to the apps I need on a daily basis! I'll just cancel NOW instead.

 

If anyone has any ideas, much appreciated. 🙂 THANKS!

0
2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎05-11-2021 10:41

@Anonymous User 

Have a nosy at the broadband buddy settings to see what can/needs to be changed.

http://account.nowtv.com/broadband-buddy/settings/

FYI that I do not work for NOW, just a NOW customer trying to help
0
schnapps
Legend 5
Legend 5

‎05-11-2021 11:15

Hi @Anonymous User 

 

If the Broadband Buddy age settings doesn't fix it and it's only the Apps on your Android mobile devices that are mainly affected when using the NOW Hub 2 Router.

 

Then go into your NOW Hub Router webpage settings and disable IPV6.

 

This has fixed the problem in the past for some mobile owners where the Apps don't open or can't be used.

 

I have included some instructions on this other thread linked below.

 

https://community.nowtv.com/t5/NOW-TV-Box-black/Why-does-my-internet-keep-dropping/m-p/568575#M15982