CANCELLED MY TV BUT STILL MONEY IS TAKEN OUT OF MY ACCOUNT CANCEL AND REFUND

[Tosh]

I am being overcharged for TV which was cancelled b stopping my card .they have been continuously deducting my account I haven't used or accessed the TV channel at all.i need my refund and want to find out how are the deductions taken out of my account without my consent .card was cancelled no new information is given since last one year ago.I am being over charged and cannot get to speak with customer service

[gavs82008]

@Tosh 

When you say “cancelled” did you get a email confirmation of the cancellation? As there is a lengthy cancellation process and if this isn’t followed the membership will just continue with payments constantly being made. 

If you’re 100% you cancelled and you plan to keep the account I would strongly recommend putting a payment PIN on your account. 
https://help.nowtv.com/article/change-pin-settings

For any chance of a refund jump onto live chat and speak to staff who will hopefully sort you out.
https://help.nowtv.com/article/how-to-submit-a-complaint

If you don’t want your account. Send an email to support using the address in the below picture.

 

[redchiz1]

In my experience the one thing that is always clear is that a cancellation notice comes through to your email account almost immediately. In fact here's one I just actioned today: