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Case
Observer

Bank payment

Why are now tv taking payment for services 7days before they are due and wondering why they are not being paid, 

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gavs82008
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Re: Bank payment

@Case 

Is this TV memberships or broadband?

FYI that I do not work for NOW, just a NOW customer trying to help

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6 Replies
gavs82008
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Re: Bank payment

@Case 

Is this TV memberships or broadband?

FYI that I do not work for NOW, just a NOW customer trying to help
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Case
Observer

Re: Bank payment

Tv membership 

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gavs82008
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Re: Bank payment

@Case 

What TV memberships do you have?

 

All memberships are separate and can come out on different days.

FYI that I do not work for NOW, just a NOW customer trying to help
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Case
Observer

Re: Bank payment

Cinema entertainment and boost it says they are all due on the 28th of each month but they have applied for them early this is not the first time seems to be a regular thing 

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gavs82008
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Re: Bank payment

@Case 

Use this link to make sure there are no duplicate accounts with the same payment details.

https://help.nowtv.com/article/find-an-account

It is possible there is a glitch on your account though. Worth highlighting the issue with staff via live chat, just make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
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Case
Observer

Re: Bank payment

Ok many thanks for your help