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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Bought new TV but still can't get Now TV

Old TV suddenly stopped showing now tv as "device no longer supports now TV....."  Bought new TV and gues what "device no longer supports now tv. TV is Samsung 7 series, crystal uhd smart tv with Tizen.  Our broadband provider is EE and we use an EE ...

Unauthorised Payment

I haven’t used any passes in a while (at least a few months) and I noticed a payment had been taken from my account, and then when I looked back I noticed two separate payments for £9.99 and £3.00 every month around 2 days apart around the 10th of th...

Payment not taken

Recently joined now tv two months of payment haven’t been taken moneys in bank but haven’t taken it out my bank any way I can get this sorted ? As been told WiFi etc will be turned off in next 7 days if not payed ?

Resolved! Payment not taken

I updated my credit card details a couple of months ago, and have now just discovered that neither the Nov payment or the December payment has actually been taken out even though my payment details are correct and I have funds available, and I am bei...

Changing payment dates

Hello, so I have just got my first wifi and I wanted to know if I could change the date of paying the bill because I don’t have money till two days after how do I sort this out ? 

Broadband Service Cancellation

I have switched to a new FTTP provider & have been trying to cancel my NowTV broadband service but am finding it impossible to do so. I have tried calling the number provided by the NowTV website several times but the idiotic automated response serve...

Account cancellation

I asked to cancel my account when I last logged in months ago. I believe it was over a year ago but it wasn’t stopped and it was only today when I was looking at my online banking that I realised it hasn’t been done. I have just resubmitted my reques...

Requesting Refund

I wanted to try the entertainment monthly pass. But due to various circumstances (mainly broadband problem, I am an Indian resident, I registered for NowTV while I was in UK for a long work assignment) I have never used the service. Iam sure you can ...

Password error reset

Hi, my mum is having trouble as she can not remember her old password and when she tries to reset it takes her to the wrong page and she is paying for it even though she can not access her account can you please give my a direct phone line so that sh...