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johnbhoy1967
Contributor 1

Adding pass to an active pass?

Hi

 

I'm new to now tv.  Really liking it so far.  

 

Couple of questions. 

 

1) if I activate a pass on top of an existing pass will it start from the date the existing one runs out or will it be from the day you activate it? 

2) Does sky send you a reminder when your voucher or pass is running out as I would prefer to pay by voucher than direct debit? 

 

Thanks in advance 

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20 Replies
awillo32
Scholar 4

Re: Adding pass to an active pass?

You can activate another pass in the last month of the active pass and it starts when first  pass runs out. 

They dont email you when renew as far as know I've never had email but you can cancel your pass and still watch to your end date then when you notice you can't view more content its time to add another pass.



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artesea Legend 4
Legend 4

Re: Adding pass to an active pass?

@johnbhoy1967 you can only add a new pass when you have less than 30 days remaining and it starts when the first is over (so no losing days). 

There are no reminders, but if you cancel your pass straight away you can continue to watch without it renewing. 

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SeeMoreDigital Champion 5
Champion 5

Re: Adding pass to an active pass?


@johnbhoy1967 wrote:
1) if I activate a pass on top of an existing pass will it start from the date the existing one runs out or will it be from the day you activate it? 

 Your new pass will start after your existing one runs out provided you apply when you have less than 30 days remaining...


@johnbhoy1967 wrote:
2) Does sky send you a reminder when your voucher or pass is running out as I would prefer to pay by voucher than direct debit?

No... For those of us who use vouchers, it's best to keep an eye on your account and make a not of the dates that are displayed Smiley Wink


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4268 Champion 4
Champion 4

Re: Adding pass to an active pass?

I make a note on vouchers I have when they can be applied.

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johnbhoy1967
Contributor 1

Re: Adding pass to an active pass?

Thanks guys. Loving the service. Much better than huge bills at the end of every month. Just hope they don't start upping the price.

But so far so good.
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Geluk
Regular 4

Re: Adding pass to an active pass?

Many of us have complained that the ability to enter a new pass within last 30 days of expiry date (of existing) isn't possible (No link appearing):(
 NOWTV have been promising to fix for ages, but each time I've had to do via chat 😞

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artesea Legend 4
Legend 4

Re: Adding pass to an active pass?

@Geluk really? I've not seen any complaints on the forums for a while now and I've been able to add my own vouchers in the final month.

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Rob-T
NOW TV Team (Retired)

Re: Adding pass to an active pass?

Hi @Geluk

 

Thanks for getting in touch with us.

 

Can you tell us more about this issue? What error code do you get?

 

Thanks

 

Rob

NOW TV Team

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Geluk
Regular 4

Re: Adding pass to an active pass?

Current pass runs to August, but before I applied, and within the 30 day period of previous one, there was no "APPLY VOUCHER" link.

 

I'll have to wait till August now to see if the link appears.

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