20-05-2017 12:22
Solved! Go to Solution.
20-05-2017 19:27
@Anonymous User wrote:
Hi - my nowtv app updated on my iPad and now will display all the programmes etc but when I try to play it will display a single snapshot of the programme (very low quality) but the play button won't do anything.
My wifi is totally fine - I can flick across to iplayer and it'll play normally but when I head back to nowtv it doesn't want to do anything.
Please help - incredibly frustrating.
Thanks
@Anonymous User
Hi Rinoa 🙂
We are sorry to hear about the problems you have been having !
If you wouldnt mind answering a few questions so that we can get a better understanding of whats happening and we can get this sorted for you 🙂
When did the app update ?
Since the update have you tried uninstalling the app and re downloading it to see if this helps ?
Is your ipad IOS software up to date ?
Do you have the same problems watching Now TV on any other mobile devices ? (If you watch on any other devices)
Looking forward to hearing back from you 🙂
Kymberly (The Now TV Team)
20-05-2017 19:27
@Anonymous User wrote:
Hi - my nowtv app updated on my iPad and now will display all the programmes etc but when I try to play it will display a single snapshot of the programme (very low quality) but the play button won't do anything.
My wifi is totally fine - I can flick across to iplayer and it'll play normally but when I head back to nowtv it doesn't want to do anything.
Please help - incredibly frustrating.
Thanks
@Anonymous User
Hi Rinoa 🙂
We are sorry to hear about the problems you have been having !
If you wouldnt mind answering a few questions so that we can get a better understanding of whats happening and we can get this sorted for you 🙂
When did the app update ?
Since the update have you tried uninstalling the app and re downloading it to see if this helps ?
Is your ipad IOS software up to date ?
Do you have the same problems watching Now TV on any other mobile devices ? (If you watch on any other devices)
Looking forward to hearing back from you 🙂
Kymberly (The Now TV Team)
03-06-2017 16:19
Hi pls help my iPad app won't even install at all from the App Store
22-05-2017 22:16