02-01-2016 22:25
I went to watch now tv on my iPad as I mainly do and it came up with the notice that I have reached my allowance, but I have always had it on this device and never removed it. My registered devices even states iOS on there and yet it does not let me watch from my iPad.
i have added devices recently but why would I no longer be able to watch on a device that is still registered and has always been.
Even more annoying is that this is the main device I watch from and will be the only one I will watch from for the next month making any subscription useless if I can't watch from this device
10-04-2017 17:24
24-05-2017 21:05
I am getting the above message an all my devices Evan tho they are all registered it will not allow me to watch now to on any of my devices can someone please help me resolve this issue
24-05-2017 21:28
Hi and welcome to the forum @Anonymous User,
If you're having problems with your 'Device Management' set-up you will need contact a NOW TV representative to get it resolved.
You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -
Cheers
25-05-2017 12:12
I am also having this problem with a mac computer
please help
25-05-2017 15:12
Hi and welcome to the forum @Anonymous User,
If you're having problems with your 'Device Management' set-up you will need contact a NOW TV representative to get it resolved.
You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -
Cheers
28-05-2017 7:43
I have received the same messages and cannot now watch anything! With half term next week timing couldn't be worse, can someone please help and advise what to do? Have tried the old reboot but nothing
@SeeMoreDigital wrote:Hi and welcome to the forum @Anonymous User,
If you're having problems with your 'Device Management' set-up you will need contact a NOW TV representative to get it resolved.
You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -
- Click on the following: How To Contact NOW TV link.
- To 'Send us a message', click on the light blue 'Send Message' button.
- To start a 'Live Chat', click on the dark blue 'Chat online' button.
- A new 'What can we help you with today?' pop-up window should open up.
- Click on the 'Request Chat' button.
Cheers
28-05-2017 8:43
@Anonymous User
Welcome to the forum. As mentioned above it sounds like you've reached your device limit. If you've watched on four different devices in the past then the device limit rules kick in, where you can now only add one new device a month, even if you delete several.
Have a word with Live Chat, explain what's happened and see if they can sort something out for you as a courtesy.
To reach live chat go to the following help page
https://help.nowtv.com/contact-us/managing-my-devices
27-05-2017 22:44
28-05-2017 8:34
@Anonymous User
Welcome to the forum. Sounds like your device management list is a bit mixed up. Have a word with Live Chat, explain what's happened and see if they can sort something out for you as a courtesy.
To reach live chat go to the following help page
https://help.nowtv.com/contact-us/managing-my-devices
28-05-2017 3:37