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iPad app not working

Hi - my nowtv app updated on my iPad and now will display all the programmes etc but when I try to play it will display a single snapshot of the programme (very low quality) but the play button won't do anything.
My wifi is totally fine - I can flick across to iplayer and it'll play normally but when I head back to nowtv it doesn't want to do anything.

Please help - incredibly frustrating.
Thanks

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Re: iPad app not working


@Rinoa wrote:
Hi - my nowtv app updated on my iPad and now will display all the programmes etc but when I try to play it will display a single snapshot of the programme (very low quality) but the play button won't do anything.
My wifi is totally fine - I can flick across to iplayer and it'll play normally but when I head back to nowtv it doesn't want to do anything.

Please help - incredibly frustrating.
Thanks

@Rinoa

 

Hi Rinoa 🙂

 

We are sorry to hear about the problems you have been having !

 

If you wouldnt mind answering a few questions so that we can get a better understanding of whats happening and we can get this sorted for you 🙂

 

When did the app update ?

Since the update have you tried uninstalling the app and re downloading it to see if this helps ?

Is your ipad IOS software up to date ?

Do you have the same problems watching Now TV on any other mobile devices ? (If you watch on any other devices)

 

Looking forward to hearing back from you 🙂

 

Kymberly (The Now TV Team)

Kymberly-C
The NOW TV Team 🙂

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Expert

Re: iPad app not working


@Rinoa wrote:
Hi - my nowtv app updated on my iPad and now will display all the programmes etc but when I try to play it will display a single snapshot of the programme (very low quality) but the play button won't do anything.
My wifi is totally fine - I can flick across to iplayer and it'll play normally but when I head back to nowtv it doesn't want to do anything.

Please help - incredibly frustrating.
Thanks

@Rinoa

 

Hi Rinoa 🙂

 

We are sorry to hear about the problems you have been having !

 

If you wouldnt mind answering a few questions so that we can get a better understanding of whats happening and we can get this sorted for you 🙂

 

When did the app update ?

Since the update have you tried uninstalling the app and re downloading it to see if this helps ?

Is your ipad IOS software up to date ?

Do you have the same problems watching Now TV on any other mobile devices ? (If you watch on any other devices)

 

Looking forward to hearing back from you 🙂

 

Kymberly (The Now TV Team)

Kymberly-C
The NOW TV Team 🙂

View solution in original post

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Re: iPad app not working

Hi,
Thanks for the help. I've reset the iPad, updated the software to the latest version and it's started up and played now.
Thanks!

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Re: iPad app not working

Hi pls help my iPad app won't even install at all from the App Store 

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