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Activity in Account and Billing - Broadband

Refund Request

Hi, it was brought to my attention that my son had purchased a now tv sports week pass for £14.99 without my permission. I would like to point out this was not me and I would like to request a refund as it has only been a day since it has been purcha...

Broadband

Help please. I joined nowtv at the start of November, they come and connected everything up and after they left the broadband never worked at all, now tv can see that it's never been used so we had no service since installation day. I received an ema...

Broadband disconnected

having signed up to now broadband and being sure that there would be a seamless changeover the broadband service by bt has been immediately disconnected by them. they have stated on the net and telephone that as soon as now broadband contact them to ...

Broadband not working

So watching netflix on my tv. All of a sudden it stops!  Turns out broadband isnt working !!!Green light red light green light.  Called 3 times and never been listened to ...be told its netflix problem  NO ITS NOT ITS YOUR INTERNET  And then they say...

Cancellation in cooling-off period

I cancelled my new broadband connection in cooling-off period and during my call I asked customer care about what to do with router and I did not get any information.  Could someone point me to a we page or instructions on what to do.  I did not want...

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