12-02-2015 11:12
12-02-2015 11:52
I am having the same problem
@Anonymous User wrote:
I have now tv on my you view box and for the past 3 days it just keeps coming up oops! And chucks us of it. How can I fix it?
09-06-2015 6:24
my nowtv is not working,keeps on coming up on the screen with,somethings not right,give it a moment or check www.nowtv.com/status updates,i do what they tell me but still not working,i need help to get it up and working again,thanks
09-06-2015 14:15
Hi @Anonymous User
Thank you for your post.
Please check your emails as i have contacted you directly
Regards
Sue
NOW TV Team
09-06-2015 14:20 - edited 09-06-2015 14:22
Hi @Anonymous User
The fact that you can logon to the help forum means that your password is correct
Have you fully completed your account setup? For help with this. See the following help article
Do the other players on your box such as BBC iPlayer work without issue?
Has now TV worked on your you view box previously?
Please try these troubleshooting steps below if you haven't already.
After performing each of the steps above try to access now TV on your youview box again
Hope that helps If it does not please post back
EDIT: You beat me to it @Anonymous User
12-02-2015 15:13
Hi @Anonymous User ,
Thanks for posting, I have sent you an email giving advice to resolve your query. Please check your inbox.
Kind Regards,
Richard
NOW TV Team
13-02-2015 13:34
13-02-2015 16:24
Hi @Anonymous User
Thanks for getting in touch with us here on the Community.
I'm very sorry for any inconvenience this has caused.
There are a few steps that you can try, I'm sorry if you have tried these already.
The first step is to try an update all on demand players, this can be accessed from the Settings menu.
You may also want to try re-tuning the NOW TV Box.
If you are still encountering this issue you may also want to try unplugging your YouView Box and your wireless router for a few minutes,then plug these back in and re-try connecting to your WiFi.
Please let us know how you get on.
Kind Regards,
Karl
NOW TV Team
13-02-2015 16:31
13-02-2015 18:51
Hi @Anonymous User
Thanks for that.
Just to clarify, are you using NOW TV Box or Youview?
If you do have any other device to try, can you please give that a go and see if similar issue occurs?
Kind regards,
Birgit
NOW TV Team