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Anonymous User
Not applicable

Content denied on catch up

Hi my mum asked me to look at her now TV box that hasn't been working properly (I've never had any trouble with mine) when I turned it on she said look at the itv and BBC catch up app, you can look at the programmes available but when you click a programme to play it shows a purple screen with content denied on it, I've turned it off and left it a few mins but it just does the same, any ideas people ? Thanks in advance xx Emma xx
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,


Perhaps the following 'Help Centre' article may be of use to you: Purple screen with no picture on NOW TV Box