25-12-2016 11:36
Hi, I'm trying to watch Maze Runner 2 on a NowTV2 black box and am getting an error when it tries to start playing ...
Sorry, something went wrong. We're working on it. V.3.7.88
Error code: -101
I have only seen this error on this one movie .. all the other movies I have been watching have worked fine.
I have tried it at different times of the day over the last 4 days or so and it always gives the same error.
I have tried it on an iPhone 6 and the movie runs fine! But the screen is too small 8-)
I have tried to view the movie on a Mac under Safari and that also gives a connection error after it tries to 'obtain a licence' ... again all other movies run fine on the Mac.
Both the NowTV2 box and Mac are running the latest OS versions.
Solved! Go to Solution.
26-12-2016 21:12 - edited 26-12-2016 21:14
@lisadrift wrote:Anyone know who to report this to so it gets fixed?
@lisadrift Hello 🙂
You can report this via live chat.
http://help.nowtv.com/article/Sky-Movies-Month-Pass
Click the link and click the green contact us button at the bottom. Then select "live chat".
Best on a PC/Mac.
25-12-2016 12:09
I too am getting an error on this film. No error number though, just "There's an error connecting, please try again in a few moments. "
26-12-2016 7:14
26-12-2016 19:36
Anyone know who to report this to so it gets fixed?
26-12-2016 21:12 - edited 26-12-2016 21:14
@lisadrift wrote:Anyone know who to report this to so it gets fixed?
@lisadrift Hello 🙂
You can report this via live chat.
http://help.nowtv.com/article/Sky-Movies-Month-Pass
Click the link and click the green contact us button at the bottom. Then select "live chat".
Best on a PC/Mac.
27-12-2016 15:59
Desktop Message
Unable to issue licence to play this protect video. Please try again.[c:1010 / t:6024 / c:4110]
XBOX One/ XBOX 360 Message
Something's not right.
Sorry, there's been a problem getting the license, please try again.
For more info, please go to to NOWTV.com/help. (1006)
I have since contacted NOWTV on Live Chat today and their repsonse is below.
"I will forward this to the relevant department for further investigation. They will help to solve your query and get back to you via email within 24 to 48 hrs"
27-12-2016 16:36
Thanks for your information I have been getting the same message even though I had just watched a programme on my laptop without any problem and was just going to watch the next episode when the License issue stopped me about 10 minutes ago. I Will not bother to speak to customer services re your reply as I am hoping that this problem will sort it self out automatically before they respond to you in 24/48 hours.
27-12-2016 16:44
I'm getting error code 101 on all entertainment channels says "sorry something went wrong we're working on it" but on my nowtv account says all working good. I'm very new to this so any idea what I do - do I wait or contact them.
27-12-2016 16:42