Error code: -101 ... but only on Maze Runner 2 and only on Mac and NowTV black box ??

[Anonymous User]

Hi, I'm trying to watch Maze Runner 2 on a NowTV2 black box and am getting an error when it tries to start playing ...

    Sorry, something went wrong. We're working on it.                 V.3.7.88

    Error code: -101

I have only seen this error on this one movie .. all the other movies I have been watching have worked fine.

I have tried it at different times of the day over the last 4 days or so and it always gives the same error.

I have tried it on an iPhone 6 and the movie runs fine!  But the screen is too small 8-)

I have tried to view the movie on a Mac under Safari and that also gives a connection error after it tries to 'obtain a licence' ... again all other movies run fine on the Mac.

Both the NowTV2 box and Mac are running the latest OS versions.

[Anonymous User]

I too am getting an error on this film.  No error number though, just "There's an error connecting, please try again in a few moments. "

[Anonymous User]

I'm the same with error code101

[lisadrift]

Anyone know who to report this to so it gets fixed?

[caseyb1993 · Accepted solution]

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@lisadrift wrote:

Anyone know who to report this to so it gets fixed?

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@lisadrift Hello 🙂

You can report this via live chat.

http://help.nowtv.com/article/Sky-Movies-Month-Pass

Click the link and click the green contact us button at the bottom. Then select "live chat".

Best on a PC/Mac.

[Anonymous User]

Desktop Message

Unable to issue licence to play this protect video. Please try again.[c:1010 / t:6024 / c:4110]

XBOX One/ XBOX 360 Message

Something's not right.

Sorry, there's been a problem getting the license, please try again.
For more info, please go to to NOWTV.com/help. (1006)

I have since contacted NOWTV on Live Chat today and their repsonse is below.

"I will forward this to the relevant department for further investigation. They will help to solve your query and get back to you via email within 24 to 48 hrs"

[Anonymous User]

Thanks for your information I have been getting the same message even though I had just watched a programme on my laptop without any problem and was just going to watch the next episode when the License issue stopped me about 10 minutes ago.        I Will not bother to speak to customer services re your reply as I am hoping that this problem will sort it self out automatically before they respond to you in 24/48 hours.

[Anonymous User]

I'm getting error code 101 on all entertainment channels says "sorry something went wrong we're working on it" but on my nowtv account says all working good. I'm very new to this so any idea what I do - do I wait or contact them.

[Anonymous User]

I have this when trying to access all now tv services. I have double checked and all payments are up to date having only been paid within the last few days.
Any idea on what issue is or how to fix it?

[Anonymous User]

Same here with every film and TV show

looks like a big 'opps' happening at NowTV HQ 

[Anonymous User]

I'm having the same problem today with all Now TV Services.... whatever I try to watch (live tv, movies, box sets) I get the message
"Sorry, something went wrong. We're working on it" Error Code:-101
I spoke to live chat and after 30 minutes of messing around resetting & updating everything - none of which worked not even a hard reset - I was still getting the same message 😕
Their response was that they would send the information to their technical team and get back to me but could not give a timeframe! 😕
PS. why is this problem showing as "Solved"?? ...so frustrating!

[Anonymous User]

...it seems that everything is now streaming except for Maze Runner 2: The Scorch Trials, which is still showing the same error message when I try to play it. I'll take the small victory that everything else is now watchable and keep my fingers crossed that it doesn't all go to pot again. Hopefully Maze Runner 2 will be fixed soon as it appears that the tech team are indeed "working on it" 🙂

[Anonymous User]

I have just started to recieve the Error code - 101 notice on screen. This is Error code is displayed on all movies, and will not play any movie at all.

[SeeMoreDigital]

Hi @Anonymous User,

Earlier today there was a problem with the NOW TV service that has now been resolved.

If you're still experiencing issues, try re-booting your playback device.

Cheers

[Anonymous User]

Maze 2 (Scorch) still has error, all other films appear OK,

Frustrating as daughter been looking forward to it all day...

[Anonymous User]

Heard back from now TV today.

"Thanks for contacting NOW TV.

I understand that you're unable to watch Maze Runner Scorch Trail on your XBOX consoles.

I know how it feels like when something like this happens.

However, we are aware of this issue mainly affecting a majority of our customers who are using gaming consoles/NOW TV Boxes and I've forward this issue to our higher level team who will notify you when the issue has been resolved.

Keep an eye on your Inbox until then."

[Anonymous User]

As of now "Maze Runner 2"  works on XBOX One and Desktop.

[Anonymous User]

Excellent it now works on the NowTV box!

Time for The Scorch Trials at last 8-)