05-10-2015 22:08
Solved! Go to Solution.
30-10-2015 21:56
07-10-2015 16:45
Hi @Anonymous User
Thank you for getting in touch, sorry to hear you've had some issues with quality, have you tried clearing the cache? Also try a wired connection if possible which can help with the viewing experience.
Can you also try rebooting the router.
Cheers
Ranj
NOW TV Team
07-10-2015 21:54
10-10-2015 21:24
Hi @Anonymous User
Thanks for getting in touch, have a look at the below:
Cheers
Ranj
NOW TV Team
10-02-2016 15:54
I've tried your cache protocol and cannot follow it!! When I select "settings" I do NOT get the option of then selecting "System Settings" NOR the options of "Storage" or "Memory". I simply have "System" and then various options including "System upgrade" and "System restart".
I too am having ridiculous buffering problems every few seconds whilst trying to watch any movie. This is incredibly annoying and was why I ditched buying passes several months ago. I had hoped something might have improved since then . . . but no.
10-02-2016 16:21
@Anonymous User the help in this post is for users with an Xbox 360. I've offered some advice for your white NOW TV box in your other thread.
30-10-2015 21:56
02-12-2015 11:25
I have tried everything to avoid 'the buffer'. Wired up to the wifi, making sure java//adobe are updated,refreshing nowtv,re-installing silverlight, resetting router.. but no nothing has been working for days now. I am a new customer and I am not very happy with this. If problems are not sorted and do persist i will cancel my subscriptions :s & just to tell you i am using a windows 7 laptop.
07-12-2015 10:30
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
I'm sorry to hear you're experiencing buffering issues on your device.
Can you please let me know if you can perform a speed test, just to check the speeds you are receiving?
Do you experience this issue on any other device?
I can see that you have tried a number of troubleshooting steps, so if you could try on a different device that would be great.
Thanks,
Karl
NOW TV Team
15-12-2015 20:34 - edited 15-12-2015 20:38
Hello @Karl-F, Thank you for replying and hoping to solve this but...I am still having issues and it is nothing to do with speed as that was also checked, it basically works on and off and it's the same on other devices. If there was issues with broadband i'd be on to sky right away but there's not, so i no longer know what to do as this is service i am paying for yet not gaining? I'll either cancel wanting a refund or have an extra month as I have lost out on streaming your movies, Many thanks Tiff.