17-01-2016 19:53
18-01-2016 19:23
@Anonymous User Hello, try these steps:
http://help.nowtv.com/article/Troubleshooting-NOW-TV-Box-and-Roku
04-02-2016 12:30
Doesn't seem to have made any difference sadly - I am assuming it is beacause the NOW TV box cannot pick up on my 5Ghz connection, only the 2.4Ghz?
04-02-2016 17:18
Hi @Anonymous User,
It should be able to connect to the 5Ghz network too - is it the black box or the white one?
You can try changing the wireless channel on the router, if you're unsure how to do this there will be a guide on Virgin's website.
Thanks
Simon
NOW TV Team