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bacillus
Expert

Re: There's an error connecting............... Service updates can be found on our community.

This may or may not be helpful but is your windows firewall service running?

I had originally turned it off in services because I was using Kaspersky internet security that has it's own firewall. The end result was that no DRM content from now tv would play. Re-enabling it sorted out my issue. I'm using Win 10 with IE11

 

Does this site work for you?

http://bubblemark.com/sl3/TestPage.html

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edrick
Advocate

Re: There's an error connecting............... Service updates can be found on our community.

Ive got this problem,updated firefox,cleared cache, allowed silverlight etc

it runs on IE but buffers and is unwatchable! everything else plays on my laptop apart from now tv £30 down the drain!

i dont see why i should spend hours altering settings when i just want to stream a program.

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edrick
Advocate

Re: There's an error connecting............... Service updates can be found on our community.

Never had this problem before, bbc, itv,c4 and c5 all run ok.

it looks by a lot of other posts that it is a sky problem and not a user issue.

might as well call it notnow tv!

will be ringing up tomorrow for a refund.

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Community Manager
Community Manager

Re: There's an error connecting............... Service updates can be found on our community.

Hi @rpbrim,

 

Can you try the advise @bacillus suggested?  - if you do have any kind of VPN set up or you connect to a corporate network you may have problems.

 

Thanks

 

Simon

NOW TV Team

 

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Community Manager
Community Manager

Re: There's an error connecting............... Service updates can be found on our community.

Hi @edrick,

 

As suggested by @bacillus can you try disabling any firewalls you might have running including the one built into windows?

 

Thanks

 

Simon

NOW TV Team-

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edrick
Advocate

Re: There's an error connecting............... Service updates can be found on our community.

Hi, ive done all that last night,as i said before i can watch any other stream on this computer with out any problem.

24 hours now and still cannot watch anything.

please can you post a link so i can get a refund as i'm not getting anywhere the service i have paid for.

many thanks

colin

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Ranj-S
NOW TV Team (Retired)

Re: There's an error connecting............... Service updates can be found on our community.

Hi @edrick

 

Thanks for posting, sorry to hear you've had some issues with this. If you have Windows 8.1 or above can you try and download our NOW TV app.

 

Cheers

Ranj

NOW TV Team

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RabCNesbitt
Advocate

Re: There's an error connecting............... Service updates can be found on our community.

Hi, ello Customer Service,

 

I am on your trial for movies and entertainment. I can't stream anything since I joined on 28th December. I get loading, obtaining licence to play then Silverlight quits and gives the "There's an error connecting, please try again in a few moments. Service updates can be found on our community." error message that others have been mentioning.

 

I have no trouble streaming from *any* other sources. This is not looking good for me subscribing!

 

Regards,

 

Rab.

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RabCNesbitt
Advocate

Re: There's an error connecting............... Service updates can be found on our community.

Dear CS,

 

If we get no reply on this issue *very soon* I will, for one, be cancelling. Support is just sub-standard. We want to watch especially at this time of year when we have the time to enjoy some extended TV viewing. Not good enough!

 

Regards,

 

Rab.

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RabCNesbitt
Advocate

Re: There's an error connecting............... Service updates can be found on our community.

The Now TV app is only downloadable if you have a Micro$oft account. I prefer not to have and I have no intention of opening one just to be able to download one app. I have a very high end PC running the latest Silverlight and I have absolutely no problems with all other streaming services!

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