07-12-2015 15:48
Keep getting "There's an error connecting, please try again in a few moments. Service updates can be found on our community." when I try to play anyhing on my PC no explanation and i can not see any service update to assist.
Thanks Rob
10-12-2015 14:31
Hi @Anonymous User,
Thanks for your post.
Can you please let us know if you are still encountering this issue?
If you are, please can you let us know if it is affecting multiple devices?
Does it happen when you load the app or website or does it only occur when you try to play something?
What operating system are you running on your PC/Laptop?
Thanks,
Karl
NOW TV Team
11-12-2015 21:12
17-12-2015 21:22
Ive got this problem,updated firefox,cleared cache, allowed silverlight etc
it runs on IE but buffers and is unwatchable! everything else plays on my laptop apart from now tv £30 down the drain!
i dont see why i should spend hours altering settings when i just want to stream a program.
17-12-2015 22:11
Never had this problem before, bbc, itv,c4 and c5 all run ok.
it looks by a lot of other posts that it is a sky problem and not a user issue.
might as well call it notnow tv!
will be ringing up tomorrow for a refund.
18-12-2015 15:23
Hi, ive done all that last night,as i said before i can watch any other stream on this computer with out any problem.
24 hours now and still cannot watch anything.
please can you post a link so i can get a refund as i'm not getting anywhere the service i have paid for.
many thanks
colin
21-12-2015 18:43
Hi @Anonymous User
Thanks for posting, sorry to hear you've had some issues with this. If you have Windows 8.1 or above can you try and download our NOW TV app.
Cheers
Ranj
NOW TV Team
01-01-2016 14:19
The Now TV app is only downloadable if you have a Micro$oft account. I prefer not to have and I have no intention of opening one just to be able to download one app. I have a very high end PC running the latest Silverlight and I have absolutely no problems with all other streaming services!
01-01-2016 16:27
Hi @Anonymous User
Thanks for posting, What browser are you using to view NOW TV on ?
As @Anonymous User has mentioned above if you are using Windows 8 and above we would reccomend that you download the app as this gives you a better viewing experience than viewing via a browser.
Thanks
Andy