20-03-2017 19:07
have just turned my box on for the first time since late yesterday evening and the picture quality is really bad.the picture on all channels are all blurry,there has definately been a drop in the picture quality from when i last watched on sunday evening which was perfect,i am using the black now tv box on a wired connection,anyone else have this issue?
20-03-2017 21:16
20-03-2017 21:20
Yep, same issue. On 50mb/s fibre with ethernet cable. Tried two different NOW TV boxes and still have poor picture quality.
21-03-2017 5:47 - edited 21-03-2017 5:51
@Anonymous User@Anonymous User the picture quality on all channels continues to be of a poor quality which started yesterday and now i have this little white box on lhs of screen on all channels,the picture quality was great on sunday now it is really bad,does this continue to happen for you guys,anyone from now tv taking any notice of this?? is there some sort of technical issue ongoing?? t
21-03-2017 11:09
Hi Guys, just spent nearly 90 minutes on Live Chat with Now TV. We went through all the tests imaginable. I have three boxes, one smart and two black. I also tested the Xbox One and PC apps, all have Standard Definition and not 720p. We also adjusted the picture display from 1080p to 720p on the box, and did a reset on the button on the back of the box.
I did a speed test for the internet connection for both wired and wifi, and it is well above 50mbps. Still, Now TV said they were detecting internet speeds below 0.275mbps which is bizarre so maybe there is an issue detecting internet speeds on their end which is reducing picture quality needlessly. They have escalated the issue to a higher level technical support team so will update you when I hear back via email
21-03-2017 9:44
21-03-2017 14:15
@Anonymous User lets hope it gets sorted soon as its getting annoying now,this still continues to be a problem on both the sports and entertainment channels,the picture quality was perfect on sunday.
21-03-2017 14:50
22-03-2017 13:07
so we now get to wednesday and this problem still continues,i see members of the now tv team commenting on other subjects regarding now tv but NO ONE from the now tv team has bothered to make any comment regarding this problem that is affecting many people,so any chance we can have an update on whats going on and when it will be fixed.
23-03-2017 11:49 - edited 23-03-2017 11:51
I'm also getting poor streaming quality of '1064'. It's usually '4865'. Everything is blurred.