new hub2 and broadband connection

[Oksana]

Hi,

I've received a hub2 which I ordered by phone via support.
But the Internet light is red and it says the password is incorrect (the one on hub2).
I can't find the activation date on a box or in my account. Also, the account doesn't show any memberships and payments.

[gavs82008]

@Oksana 

Have a look at this link.

https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next

[Oksana]

When I click Check my go live date- it shows :

Nothing to see here
You don't have any open or previous orders.

[gavs82008]

@Oksana 

Weird! Give the broadband team a call, make sure to be signed in and use the 'How to get in touch' drop down for the number.

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home