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late activation date

My broadband was meant to go live on the 11th so I’ve plugged everything in to then see it’s not live yet… why is there a delay and more importantly why has no one been in contact with me to explain this??? 

Legend 5
Legend 5


You need to call the broadband team to find out what’s going on. No-one will contact you on the back of the forum.

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518
FYI that I do not work for NOW, just a NOW customer trying to help

Is this a brand new connection in the property, where no connection existed before?

Is this a new connection in the property, where you have recently moved in?

Have you recently switched to Now Broadband for another provider, and if so who and what package were you on with them?  If the answer to this is Yes, then did you cancel with your old provider, or just sign up with Now?

 Are you in an openreach copper stop sell area?

Are you in a new build property, or one that was built within the last 5-10 years?