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PE1
Advocate

‎20-03-2024 16:29

Just moved from Three mobile broadband to Now broadband and have STAC code

Hi have signed up already with activation date soon on my broadband, and have a STAC code from Three which I need to pass to you to end my old mobile broadband contract? How do I do this please ?

0
2 REPLIES 2
redchiz1
Champion 2

‎20-03-2024 17:08

@PE1 

The STAC code is for switching between mobile networks only, it does not apply when you are moving from mobile broadband to a fixed line service. If you longer want to keep your service with Three then you will need to cancel with them directly. 

RoyB
Legend

‎20-03-2024 18:22

@PE1 

NB: We’re not the you that you think we are; we aren’t Now, we are just your fellow-customers here.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.