Monthly contract not as agreed!

[Anonymous User]

Hi, I managed to upgrade my fast fibre to super fibre with a discount. The man I online chatted with was called Ryan. He said that he could get the monthly price down from £43.99' to £35.00 per month. However, I've just noticed that on my accounts bill & payments section, it's down as £43.99. 

I have a copy of our conversation on chat to prove this, if necessary!

So, can someone pleas give me some advice as to what is happening here? 

Thanks! 

[schnapps]

Hi @Anonymous User 

You need to get back in touch with the NowTV Broadband Team and tell them what's happened.

You can reach them either by live chat, drop them an email via their online web form or by telephone on this link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

[Nicolapicola]

@Anonymous User how did you get to speak to someone 

[redchiz1]

@Nicolapicola 

The soubriquet Anonymous User means that the poster is no longer registered with the community. And that post is more than four years old anyway.

To contact the broadband team call 0330 332 3050.