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DL
Advocate

‎03-02-2023 12:13 - edited ‎03-02-2023 12:17

disappointing broadband

My broadband went live on 9/1/23, every day it drops out at approx 11:30am, this is frustrating as I work from home and can be in teams meetings when it happens. I then have to run up and down stairs trying the connections. Very poor service.

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎03-02-2023 12:53

@DL 

Factory reset to the router?
Checked the status of your line?

Both indicated on the link below.
https://help.nowtv.com/article/improve-broadband-speed

Call the broadband team for full line investigation. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
chilli2
Elite 2

‎04-02-2023 10:03

A drop at the same time could indicate something causing interference.

 What internet service provider did you have in the property before now broadband?

 or is this a new connection - that is you have recently moved in, or were using an alternative source for your internet ( mobile network, wimax, virgin media etc)

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