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Anonymous User
Not applicable
‎11-11-2021 22:10

What’s my telephone number?

Hello. I have moved to Now broadband and calls for 3 weeks but haven’t been told the Now landline number. I also can’t see it anywhere in MyAccount online (including all of the joining messages). Any ideas?

0
10 Replies
RoyB
Legend
‎11-11-2021 22:24

@Anonymous User 

 

Call your mobile from it and see what number comes up on the screen.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
‎11-11-2021 22:28

In response to RoyB

Good shout. 

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Al1
Advocate
‎26-11-2021 15:34

i also have this problem, keep gwetting sent round in circles. 

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schnapps
Legend 5
Legend 5
‎26-11-2021 16:00

In response to Al1

Hi @Al1 

 

When you ordered NOW Broadband under the email order confirmation was there a landline telephone number that you was assigned ?

 

If not have you contacted the NOW Broadband Team if the other suggestions on here doesn't work for you ?

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redchiz1
Elite 3
‎27-11-2021 14:34

In response to schnapps

On the day you joined you should have received an email headed: "Thanks for choosing us. Here's what happens next."

 

Scroll down and your telephone number should be there. Click on "View entire message" at the bottom if necessary.

 

 
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Al1
Advocate
‎27-11-2021 23:12

In response to redchiz1

yep nothing there what so ever .

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Anonymous User
Not applicable
‎28-11-2021 24:03

In response to Al1

When swapping ISPs it is usual to keep your number, unless you specifically ask for a new one.

Did the 17070 work?

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redchiz1
Elite 3
‎28-11-2021 14:16

In response to Anonymous User

@Anonymous User If you order NOW Broadband online you have to specifically request to keep your existing number. 

Anonymous User
Not applicable
‎28-11-2021 15:58

In response to redchiz1
@redchiz1 wrote:

@Anonymous User If you order NOW Broadband online you have to specifically request to keep your existing number. 

I think most ISPs are the same, but usually it's just a box to tick and I assume most people swap that way.

I do realise that sometimes people want to get a different number so obviously that option is there.

Al1
Advocate
‎27-11-2021 23:11

In response to schnapps

Hi They messed up my email confirmation orders, so no it was not in the emails, nor could i find it on the website in my account . i finally managed to send a message which was extremely difficult to be fair as the contact us kept sending me around in circles so went to the make a complaint option finally sent a message.

Got a message back telling me i could view it on my online account which i still cannot do! and told me i could have dialled  17070 . not the greatest starts . 

 

thanks for your help though 🙂 

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