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Anonymous User
Not applicable

‎28-12-2020 19:30

WAN IP Broadband Connection Dropping out

Hi,

My Broadband WAN Connection (Internet IP) has been dropping out all afternoon and all of my devices are having trouble staying connected. The Modem is fine and relatively new and its not a wifi coverage issue. The Down Detector Website is showing a large number of reports that people are struggling with there service which seem to get a lot worse at around 15:30 ash.

 

Can anyone tell me when this issue is likely to be resolved.

 

Regards

 

Steve.

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎28-12-2020 21:00

@Anonymous User 
If you call the broadband team they’ll be able to give you a better answer. The 0800 free from number is on the link below 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
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