The journal of a NOW Broadband customer - Broadband not working [May 3rd 2022]

[userX]

The issue started in the evenings (Tuesday, May 3rd); hopefully the Internet will come back. I mean that's why I pay. Could be that I ask too much ?

I hope it will come back quickly, I have to send an important email. I just have to wait until the planets align properly.

[userX]

It's almost 1:30AM, but the Internet is back again. Now I can send my email.

This NOW Broadband is very "exciting". You never know when it stops working.

[gavs82008]

@userX 

Maybe give the broadband team a call in the morning to complain and ask for investigation to why it went off? 
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[userX]

It's not something new; last year the disconnection was happening every 3-4 days, for 5-10 minutes max. Now it takes good minutes (or even hours) until I have allocated an IP.

I contacted them and they "fixed" the issue ...not. I'll contact them again.

I decided to keep a journal 😁

[Jayach]

Very odd, you've headed this May 3rd, but it's now May 9th. Have you been down for 6 days?

What help are you looking for from the forum?

[userX]

Sharing is LOVE.

[RoyB]

@userX 

Sounds like it’s not just your broadband that is tripping 😛