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Anonymous User
Not applicable

‎01-04-2020 15:18

Subtitles

Subtitles don't seem to be working correctly whilst I'm watching a film. One line stays on the screen for a long time and doesn't refresh with speech. Does anyone else have this problem or know whether it can be fixed? 

 

Leah 

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4 REPLIES 4
Anonymous User
Not applicable

‎04-05-2020 15:13

that happens with mine as well. Have you got it fixed?

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RoyB
Legend

‎08-05-2020 7:56

@Anonymous User @Anonymous User 

 

If it’s a NowTV stick, find the little button on the side and hold it in for 15 seconds to reset it, and then try again.

 

If it’s not, it would be helpful to know what device(s) this is happening on.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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Anonymous User
Not applicable

‎08-05-2020 15:28

In response to RoyB's comment

I don't have a stick,just a laptop. Windows 10.

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Saint1976
Elite 3

‎08-05-2020 16:19

If you look at previous posts, this has been a problem for quite a while. The linked thread has been going since last year!

 

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/Subtitles-closed-captions-not-working...

 

I don't need subtitles but can see on all my registered devices that the problem exists.

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