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Laurie
Newbie

No English Subtitles on Hayu in UK.

My mum NEEDS subtitles for everything due to her hearing. Why are you putting content on that cannot be understood without subtitles. Unable to watch Real Housewives of Amsterdam that you are streaming in UK. This is really, really poor in 2024. What is going on? Why is this happening. Subtitle option on my phone app bit not tv app. Still doesn’t work.

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@Laurie 

It's stated rather clearly there are no subtitles in Hayu content. According to this link.
https://help.nowtv.com/article/can-i-watch-with-subtitles

Also saying 'you' on here is pointless as you don't speak to staff. See this link to explain the purpose of the forum.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

No idea what the script is with subtitles for Hayu directly via the app or Amazon. 

FYI that I do not work for NOW, just a NOW customer trying to help
MJK0987
Newbie

@Laurie 

I really would like subtitles too. As a customer in the UK I would have expected English subtitles, as I don’t speak Dutch. Please change this.

gavs82008
Legend 5
Legend 5

@MJK0987 

See my post. 

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Laurie @MJK0987 

Is Hayu from Hayu, rather than from Now, any better in this respect?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.