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Anonymous User
Not applicable

Subtitles on mobile app not on TV

Hi All,

I have a BT Tv box with Nowtv where subtitles are switched on but I dont get any. However, subtitles are available on the Nowtv mobile app. Is there an issue somewhere? Is it the BT Tv box? Subtitles are on everywhere else so must be Nowtv. Its very annoying cause some programmes are very hard to understand and focus on as a non english speaker without subtitles. 

 

Thanks. 

 

 

4 REPLIES 4
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

Unfortunately the BT Youview box is the only device that doesn't support subtitles when using the NOW App.

There is more information about subtitles in this NOW linked article below.

https://help.nowtv.com/article/can-i-watch-with-subtitles 

 

Anonymous User
Not applicable

Ah great....thanks. i will have to buy something else then to stream it on. 🙄

schnapps
Legend 5
Legend 5

Just for further clarification subtitles are not supported using the NOW App service on either the BT Youview box or other Youview boxes such has the TalkTalk Youview box.

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

This link article below has all the current supported playback devices you can currently use with NOW.

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now