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Anonymous User
Not applicable

‎13-12-2021 9:57

Slow download speed on Launchers

I download games on Steam and Origin some times later at jnight sometimes during the day and I get no change in internet speeds. I have the Super Fibre option but I only really get download speeds of 9Mb/s.

 

I've looked at contacting now but because they see no issue it doesnt give me a contact number or a live chat option.

 

Can anyone help? Has anyone dealt with this before?

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4 REPLIES 4
gavs82008
Legend 5
Legend 5

‎13-12-2021 10:03

@Anonymous User 

When did you sign up with NOW broadband?

 

Are you connected via Ethernet or Wi-fi?

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable

‎13-12-2021 10:15

In response to gavs82008's comment

Connected Via Ethernet and I have been with them close to two months now

0
Anonymous User
Not applicable

‎13-12-2021 10:18

In response to gavs82008's comment

@gavs82008 Connected Via ethernet and I have been with them for closing in on two months now

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gavs82008
Legend 5
Legend 5

‎13-12-2021 10:36

In response to Anonymous User's comment

@Anonymous User 

Best to give them a call to "moan" about it, as your connection would have long settled by now.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

Give us a call on 08007591213 to speak directly to a NOW advisor.

FYI that I do not work for NOW, just a NOW customer trying to help
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