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Eileen2
Advocate

Slow broadband speeds

Hi there,

 

Every night my internet speeds will drop massively. Throughout the day, I get about 60mbps download and 18mbps upload, with a ping of about 30. Then, in the evening, I get 25mbps download at best (usually a lot lower than that), an upload of about 5mbps and a ping of over 200. I've tested this both via WiFi and ethernet, and the results are the same. I know you can sometimes expect some slower speeds in the evening due to it being peak time, but this is over 50% performance degradation which is absolutely crazy. When I go into the router settings and check the line speed/do a technical check on the NowTV site, it claims my line speed is 80mbps, and while I know I shouldn't expect that speed due to various factors, I don't even get close to that when my internet is performing at it's best, never mind when it's at it's worst.

 

I've tried following the instructions on the help page, and live chat is not available for whatever reason. If anyone could help me out that would be great.

1 Solution

Accepted Solutions
RoyB Legend 5
Legend 5

Re: Slow broadband speeds

Hi @Eileen2 

 

I can see somebody knows what they are doing😎

 

Re throttling at peak times, NowTV’s policy is here

 

So pretty uncompromising, and if it is happening, it is accidental.

 

One thing you could try is getting a new IP address; my fellow responder @schnapps  advocates powering down the router for 30 minutes or so. And see if this gives you a new gateway into NowTV, possibly avoiding the piece of NowTV kit giving those very long ping times. Worth a try anyway.

 

Other than that, best to call the broadband support phone number you have been given and discuss it with them, with particular reference to guaranteed speeds.

 

And I am sure you know enough not to be fobbed off with ‘evening contention’ issues, as you are getting to NowTV (Sky) like lightning, and the upstream delay starts with Sky’s own internal equipment.


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6 Replies
RoyB Legend 5
Legend 5

Re: Slow broadband speeds

@Eileen2 

 

Could this be anyone on your property, such as a teenager who comes home from school and starts playing Fortnite?

 

What you are measuring the speed of is the service to the device you are checking on, and not the service to your property, unless you can stop all other internet activity through your router while making the check.

 

And if you have an Android phone or tablet, download WiFi Analyzer Classic, from which you can see not just your activity, but also the activity from properties around yours; if there are lots of other users on the channel your router uses at night, but not during the day, then WFA will show this if you measure at these different times, and suggest a clearer channel that you might like to switch your router to.


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Eileen2
Advocate

Re: Slow broadband speeds

Thanks for the response! No, there's only myself and my SO on the property, we're both in at the same time. The speeds consistently drop every evening between 1830 and ~0030, even when we're not using it (we both go to bed at 2300, work and that). I've currently got a raspberry pi attached to the router, via ethernet cable, that runs a speedtest every 30 minutes via an automated script to check these speeds. I've also made sure to run some speedtests, wired, with all other devices disconnected just to make absolutely certain.

 

I did know that the speedtest would be to the device conducting the test, and not to the property. In fact, I've logged into the router to check the line speed several times and somehow it claims to consistently sit just below 80mb/s, without wavering. Most of the day, the device I conduct the speedtest on would support that, with the speeds averaging about 72mb/s outside of the times mentioned above, and consistently getting a ping of < 30.

 

I've actually ran a tracert command (see attached) to try to find out where the issue lies, and interestingly enough it seems to be an issue with a Sky/NOWTV server. You can see that the ping drops massively after hitting it. From what I can guess, it looks like an issue with the provider i.e. NOWTV are either throttling the connection at peak times, or simply do not have the infrastructure to consistently support the speeds they advertise.

 

I've also tried changing my WiFi channels (and used a WiFi analyzer) already, and it didn't resolve anything, but it's a little irrelevant in this case anyway as I'm conducting the speedtests using a wired connection.

 

tracert.png

 

If you have any other thoughts, @RoyB , please let me know. If the speeds remained at peak times even close to what we receive throughout the rest of the day I'd be absolutely chuffed. Thanks again for taking the time to reply!

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RoyB Legend 5
Legend 5

Re: Slow broadband speeds

Hi @Eileen2 

 

I can see somebody knows what they are doing😎

 

Re throttling at peak times, NowTV’s policy is here

 

So pretty uncompromising, and if it is happening, it is accidental.

 

One thing you could try is getting a new IP address; my fellow responder @schnapps  advocates powering down the router for 30 minutes or so. And see if this gives you a new gateway into NowTV, possibly avoiding the piece of NowTV kit giving those very long ping times. Worth a try anyway.

 

Other than that, best to call the broadband support phone number you have been given and discuss it with them, with particular reference to guaranteed speeds.

 

And I am sure you know enough not to be fobbed off with ‘evening contention’ issues, as you are getting to NowTV (Sky) like lightning, and the upstream delay starts with Sky’s own internal equipment.


If my posting answered your question, please click ‘Accept Answer’.
If you liked my posting, please click ‘Thanks’.
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
oaklane
Newbie

Re: Slow broadband speeds

We are paying £30 per month for 60 mbps (supposedly guaranteed), but the internet speed we have been receiving the entire time has been between 0.89-2mbps. The speed is so slow that NOWTV's live chat help will not load. 

 

I have just taken screenshots to prove how poor the internet speed it (but this site won't let me post them). I ran NowTV's speed test - it said our connection is 80mbps - I ran google's immediately after & it says it is 2.08mbps. These are vastly different results.

RoyB Legend 5
Legend 5

Re: Slow broadband speeds

@oaklane 

 

Tap the little camera that appears in the row of icons that appears under the word Body above the typing area when you post.

 

Then call NowTV Broadband free on your landline, using the number for them you will find under My Account/Orders & appointments, and refer them to your posting.


If my posting answered your question, please click ‘Accept Answer’.
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john9617
Advocate

Re: Slow broadband speeds

just get rid of nowtv which i will be doing asap