20-08-2021 9:14
Anyone else having issues with routing/DNS. Some sites are available and others aren't via Now Broadband.
eg I can get to google and nowtv websites, but not others, in particular my office VPN 🙂
20-08-2021 9:18
I cant get into my santander banking all of a sudden. I can get in using mobile broadband but not when using NOW broadband
20-08-2021 9:19
This looks to be a national issue as everyone at my work cannot connect to their vpn if they are with Sky/NowTV.
Help desk are aware and have received lots of calls this morning but no resolution as yet (that I’m aware of).
20-08-2021 9:28 - edited 20-08-2021 9:29
Seems to be effecting both Sky and NOW Broadband customers including myself where I cant access a number of websites.
Here's one Tweet example, where Sky have acknowledged a problem on thier service which would also effect NOW customers.
20-08-2021 10:21
This is so frustrating especially when NOW status is saying everything is working fine! Any other update from sky on an timescale for getting this resolved? 3 out of my 4 people in my team can’t get into the work internet which is a real pain!
20-08-2021 10:38
This problem seems to be fixed for me now accessing websites that wouldn't open for me this morning.
I don't use a VPN for work to check this particular aspect.
20-08-2021 13:44
Still not working for me
20-08-2021 13:55
Hi @IanDunsmore
It's fixed for me at around 10.30am when accessing websites and also Sky have tweeted it about 3 hours ago.
Can't comment on using a workplace VPN.
Maybe try a reset on your NOW Hub Router by holding the reset button on the back of the Router for about 15 seconds, if you have made adjustments on your Broadband Buddy maybe adjust them again.
Otherwise get in touch with the NOW Broadband Team using the link page below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
20-08-2021 9:44
I wish they updated their service status, surely it is in their interest to do so.