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Setup & Performance


Sky sports day pass not working

I’ve purchased a day pass to watch the Open and I can see it listed on my account. When I try watch sky sports on my devices they just bring up a message saying unable to complete purchase on this device. If I can’t get this to work I want a refund.

Router not arrived, Use 3rd party router instead?

So my line was activated on Tuesday 6th Jan. Turns out they didn't send out a router and having checked today it is a 10 working day wait for it to arrive. Working from home is costing a lot on mobile data now.  I have purchased a 3rd party modem/rou...

whitp by Advocate
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Resolved! Broadband not working

Our broadband has been dropping on the odd occasion but it has completely dropped now... it’s been over an hour and nothing. Is this happening with anyone else?

HD boost stopped working

Hi, I have Samsung Qled tv for some reason the hd boost has stopped working I've gone from 7835 to 4831.I've checkedHD boost pass activeLogging in & out of accountTurning tv off & on at mainsWifi speed excellent (Amazon app 4k programs all work)It wa...


Changed broadband from sky to BT when I try to connect to now tv it says no internet connection manage in settingsthere is a blue line around settings and will not let me do anything I think I need to change WiFi password but again will not let me do...

WiFi mac address filter

Just took delivery of a Hub 2 and am going through customising it prior to switchover. I can't find a WiFi mac address filter (whitelist). Is there one hidden away somewhere?

Resolved! Working From home - Broadband blocking query

Hi all, I am working from currently and am struggling to access worldwide websites as seems to block loads.  My work is Visa related so I have had to add several websites to be able to access these quickly.  Just wondered what I can change in my broa...