26-11-2019 22:29
Hi
i joined recently about 2/3 months ago and the speeds we now get are always at max of 40mbps rather than the guaranteed speeds of 60mbps...
what can I do because I’m not happy?
26-11-2019 22:36
26-11-2019 22:42
Hi @Anonymous User
I can't answer that question because i don't work for NowTV.
There is a section in this help guide about "My line is slower than the guaranteed speed that i was promised, what should i do".
27-11-2019 11:35
Hi @Anonymous User
Let us know how you get on with the call. More than likely it's a software issue within the hub so hopefully our team can get you back to those guaranteed speeds. They will probably walk you through changing the wireless channel and ask you to try with an Ethernet cable (supplied with the hub) so have one handy when you ring 🙂
Thanks
Tony