New WiFi user.

[Ray1]

7 days with new router - great on Ethernet to desktop - very POOR more than 15feet away. Get buffering in room below desktop & hardly works at all in downstairs front room. 

[gavs82008 · Accepted solution]

@Ray1 

Try splitting the bands, which should help speed and reliability.
https://help.nowtv.com/article/improve-broadband-speed

Otherwise the router from NOW is known to be rubbish, your best to either; invest in a router yourself or wifi boosters.

All that NOW provide is the router. Nothing else. 

[Ray1]

.. Did a band split and it works fine -- 5G via ethernet to desktop & 2.4G for tablet & phone - they are aware of what they are sending out & problems associated with it - very strange business model.. R

[RoyB]

@Ray1 

Ethernet is Ethernet, 5Ghz and 2.4Ghz are the two bands of WiFi.

So, when you split the bands, did you create two new SSIDs, or just one?

If just one new SSID, which band stayed with the existing SSID, 2.4Ghz or 5Ghz?

As I am interested in the mechanics of splitting the bands…

[Ray1]

.. Thanks - still within the 14day period -- will switch again - maybe PlusNet or Shell. Ray 

[Jayach]

PlusNet have apparently got a new and improved router, however they no longer supply a telephone service. (AFAIK)

[Jayach]

I hadn't realised at the time. but Shell also have a new router.

If it was me, if I would get the new router, I would give them a go.

ISP Shell Energy Broadband Launch New UK WiFi 6 Router - ISPreview UK

[Ray1]

Yes -- PlusNet are owned by BT - just as NOW is owned by SKY - after switching bands it's working fine now. Will just have to wait & see how fast they increase their prices to match sky ?  R