27-06-2018 11:30 - last edited on 27-09-2018 10:20 by Simon-J
Anyone else have sluggish internet performance in the SR7 area?
Confirmed that my internal network is ok.
From my Windows lap top, pinged:
Loopback address - ok
My internal IP address - ok
Default Gateway (the router) - ok
No other devices running on my internal network that could cause traffic.
However, pinging my public IP address shows this behaviour - wildly variable ping times:
Reply from [public IP address]: bytes=32 time=501ms TTL=64
Reply from [public IP address]: bytes=32 time=215ms TTL=64
Reply from [public IP address]: bytes=32 time=646ms TTL=64
Reply from [public IP address]: bytes=32 time=723ms TTL=64
Reply from [public IP address]: bytes=32 time=553ms TTL=64
Reply from [public IP address]: bytes=32 time=795ms TTL=64
Reply from [public IP address]: bytes=32 time=99ms TTL=64
Reply from [public IP address]: bytes=32 time=1013ms TTL=6
Reply from [public IP address]: bytes=32 time=1077ms TTL=6
Reply from [public IP address]: bytes=32 time=7ms TTL=64
Reply from [public IP address]: bytes=32 time=1399ms TTL=6
Reply from [public IP address]: bytes=32 time=6ms TTL=64
Reply from [public IP address]: bytes=32 time=194ms TTL=64
Reply from [public IP address]: bytes=32 time=272ms TTL=64
Reply from [public IP address]: bytes=32 time=630ms TTL=64
Reply from [public IP address]: bytes=32 time=786ms TTL=64
Reply from [public IP address]: bytes=32 time=156ms TTL=64
Request timed out.
Reply from [public IP address]: bytes=32 time=222ms TTL=64
Reply from [public IP address]: bytes=32 time=299ms TTL=64
Reply from [public IP address]: bytes=32 time=58ms TTL=64
Reply from [public IP address]: bytes=32 time=106ms TTL=64
Reply from [public IP address]: bytes=32 time=182ms TTL=64
Reply from [public IP address]: bytes=32 time=2734ms TTL=64
Reply from [public IP address]: bytes=32 time=459ms TTL=64
Reply from [public IP address]: bytes=32 time=44ms TTL=64
Reply from [public IP address]: bytes=32 time=59ms TTL=64
Reply from [public IP address]: bytes=32 time=3ms TTL=64
Reply from [public IP address]: bytes=32 time=41ms TTL=64
Reply from [public IP address]: bytes=32 time=4ms TTL=64
Reply from [public IP address]: bytes=32 time=5ms TTL=64
Reply from [public IP address]: bytes=32 time=36ms TTL=64
Reply from [public IP address]: bytes=32 time=4ms TTL=64
Reply from [public IP address]: bytes=32 time=3ms TTL=64
Reply from [public IP address]: bytes=32 time=392ms TTL=64
Reply from [public IP address]: bytes=32 time=515ms TTL=64
Reply from [public IP address]: bytes=32 time=223ms TTL=64
Reply from [public IP address]: bytes=32 time=19ms TTL=64
Reply from [public IP address]: bytes=32 time=2ms TTL=64
Reply from [public IP address]: bytes=32 time=318ms TTL=64
Tried talking to a NowTV rep over messaging and got cut off in the process.
BT OpenReach apparently hunting down fibre issues in the area - who knows.
3 day this has been happening - nothing on NowTV service status page.
28-06-2018 12:05
@Anonymous User Welcome to the forum. Rather than trying to get in touch over live chat, I'd suggest giving the broadband team a call and see if they can test at their end. You can find the telephone number for the Broadband Team by going to your My Account > My Package page
https://account.nowtv.com/my-package
and click the Moving Home section.