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Setup & Performance

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Resolved! Router problem

On my Now tv router is overheating. For the last few weeks, since the heating is on, maybe overheating. The middle light starts to flash, and the TV is going around and around. So if I open my window, letting all the heat out of the room, with today'...

KevinxB by • Mentor
  • 1117 Views
  • 10 replies
  • 3 thanks

Malicious Traffic

I've had a pop up on my computers which says "A Device Ip address on the network is sending malicious traffic and it could be an attempt to attack my computer". Any suggestions on how to sort this? Unsure where or how this can be happening. When conn...

Oli1 by • Mentor
  • 890 Views
  • 8 replies
  • 1 thanks

Supposed to go live

Supposed to go live today however, one of my other flats in the building said their internet was cut off . And I am still waiting for mine to activate. (Which I don't think will happen since another flat's internet was cut off and maybe their address...

Resolved! Update settings of my router

I’m getting a message in my phone saying that there is a privacy warning and that the network is blocking encrypted dns traffic. It’s also really slow! it is recommending that I update the security settings of my router. How do I do that? These instr...

MvM by • Newbie
  • 456 Views
  • 1 replies
  • 1 thanks

Rebuffering & poor general performance

Good morning,I've been unable to find any online help from Now, so I wonder if anyone can advise what my issues are being caused by?  I suspect local network related, but it's the same local network I've always had & the only new component is the NOW...

Muggo by • Newbie
  • 443 Views
  • 4 replies
  • 3 thanks

Resolved! TV won’t recognise email / password

I got logged out of my account on my LG tv and when I try logging in again it says it doesn’t recognise my email or password. So I go online and reset my password and try again - still not recognised. I repeat this multiple times and it still doesn’t...

Jmbls by • Advocate
  • 765 Views
  • 3 replies
  • 2 thanks
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